Job Description
Are you a natural problem solver with a passion for helping others? Apex Support Solutions is seeking a dedicated Premium Chat Support Specialist to join our high-growth team in Denver, CO.
We are revolutionizing customer service by combining empathy with technology. We offer a competitive hourly wage, comprehensive benefits, and a unique opportunity to advance your career with our fully paid training program. If you thrive in a fast-paced environment and enjoy the flexibility of remote support, we want to hear from you.
Why Join Us?
- Paid Training: No experience needed. We provide the roadmap to success.
- Night Shift Flexibility: Enjoy a quieter work environment and a dedicated team culture.
- Modern Tools: Work with the latest CRM software and chat platforms.
Responsibilities
- Engage with customers: Respond to high-volume inquiries via live chat with a focus on empathy and efficiency.
- Technical Troubleshooting: Diagnose and resolve technical issues for our client base, ranging from account setup to software navigation.
- Customer Retention: Proactively identify customer needs to ensure satisfaction and foster long-term loyalty.
- Documentation: Accurately record interactions and resolutions in our secure CRM system.
- Quality Assurance: Adhere to strict quality standards and participate in weekly coaching sessions.
- Team Collaboration: Communicate effectively with backend technical teams to escalate complex issues.
Qualifications
- Communication: Excellent written grammar and typing skills (45+ WPM required).
- Availability: Must be available to work the night shift (10:00 PM - 6:00 AM EST).
- Experience: Prior customer service or call center experience is a plus, but not required for qualified applicants.
- Technology: Comfortable navigating multiple windows and browser-based tools simultaneously.
- Education: High school diploma or equivalent (GED).
- Soft Skills: Patience, resilience under pressure, and a proactive attitude.