Job Description
Join Our Award-Winning Remote Team in Tampa!
Looking for immediate employment with the flexibility to work from home? Tampa Connect Solutions is seeking passionate Customer Service Agents to join our rapidly growing call center team. No experience required – we provide comprehensive training!
Why Work With Us?
- Competitive hourly pay + performance bonuses
- 100% remote work environment
- Comprehensive health benefits (Day 1)
- Career advancement opportunities
- Modern home office equipment provided
Join 500+ satisfied agents enjoying work-life balance while making a difference in our community!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service concerns
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (AHT, CSAT, FCR)
- Collaborate with team leads to improve service quality
- Participate in weekly coaching sessions
- Adhere to strict confidentiality and compliance protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 6 months customer service experience
- Typing speed: 35+ WPM with 95% accuracy
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Strong problem-solving and communication skills
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening