Job Description
Join Houston's Premier Remote Call Center Team!
ConnectServe Solutions is seeking dynamic individuals to join our award-winning remote call center operations. Enjoy the flexibility of working from home while delivering exceptional customer service to clients across North America. We provide comprehensive training and career advancement opportunities for motivated professionals.
Why Work With Us?
- Competitive hourly pay with performance bonuses
- Flexible scheduling (evenings/weekends available)
- Home office equipment stipend
- Health benefits for part-time employees
- Clear career progression paths
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Document interactions accurately in Salesforce
- Collaborate with support teams for complex issues
- Adhere to PCI compliance protocols
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal/written communication skills
- Proficient in Windows OS and CRM platforms
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to type 35+ WPM
- Flexible availability including weekends