Job Description
Join PhillyConnect Solutions and become part of our award-winning remote customer service team! We're seeking dedicated professionals to deliver exceptional support from the comfort of their Philadelphia homes. Enjoy flexible scheduling, comprehensive training, and a supportive virtual environment while serving major brands. No commute, no office politics – just meaningful work with competitive compensation and growth opportunities. Apply today to start your remote career journey!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Document interactions accurately in customer databases
- Collaborate with team leads on complex escalations
- Participate in ongoing training and quality assurance programs
- Adhere to HIPAA/FCC compliance standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Quiet, dedicated home office with reliable internet
- Strong communication skills and emotional intelligence
- Ability to multitask in fast-paced virtual environment
- Type 35+ WPM with basic computer proficiency
- Flexible availability including evenings/weekends
- Philadelphia residency required for local support