Job Description
Join our award-winning remote call center team and enjoy the flexibility of weekend shifts while serving Louisville's vibrant community! We're seeking dedicated professionals to deliver exceptional customer experiences from the comfort of their homes. No commute, competitive pay, and comprehensive training provided. This is your chance to build a stable career in customer service with a company that values work-life balance.
Why Join Us?
- 100% remote weekend schedule (Sat/Sun)
- Health, dental, and vision benefits
- Performance-based bonuses
- Career advancement opportunities
- Latest tech equipment provided
Responsibilities
- Handle inbound/outbound customer calls for Louisville-based clients
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity targets
- Collaborate with team leads on complex issues
- Participate in ongoing training programs
- Maintain positive customer satisfaction metrics
Qualifications
- High school diploma or equivalent (required)
- 1+ years customer service experience
- Quiet home office space with reliable internet
- Type 35+ WPM with strong computer literacy
- Excellent communication and problem-solving skills
- Ability to work independently on weekend shifts
- Professional phone demeanor and empathy
- Background check and drug screen required