Job Description
Join our award-winning remote team as a Call Center Representative and transform customer interactions into memorable experiences! We're seeking passionate professionals in Sacramento, CA to deliver exceptional service from home. Enjoy flexible scheduling, competitive pay, and comprehensive benefits while making a real impact.
Why Global Connect? • Industry-leading training • Health/dental/vision insurance • 401k with company match • Career advancement opportunities • Home office equipment stipend
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM software (Salesforce, Zendesk)
- Document interactions and maintain accurate records
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams
- Identify upsell opportunities while maintaining customer focus
Qualifications
- 1+ years call center or customer service experience
- High-speed internet connection (25+ Mbps)
- Quiet, dedicated home office space
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- Proficiency with Microsoft Office Suite
- Background check and drug screening required