Job Description
Join our award-winning remote call center team in Milwaukee and start your career immediately! GlobalConnect Solutions is seeking motivated Customer Service Representatives to deliver exceptional support from home. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment. No experience required – we provide full paid training!
What We Offer:
- Immediate hire with guaranteed hours
- Full equipment stipend ($500)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues using CRM tools (Salesforce training provided)
- Meet/exceed performance metrics (quality, speed, resolution rate)
- Document interactions accurately in our proprietary system
- Collaborate with supervisors to improve service quality
- Participate in ongoing skill development sessions
- Maintain positive customer relationships throughout lifecycle
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 35+ WPM
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Basic computer proficiency
- Customer service mindset with empathy
- Flexible schedule availability (including weekends)