Job Description
We are NY Prime Support, a premier customer experience provider based in New York, and we are expanding our remote team immediately. We are looking for dedicated and empathetic individuals to join us as Call Center Agents working from home.
In this role, you will serve as the primary point of contact for our valued customers, handling inquiries with professionalism and speed. We offer a modern, supportive work environment where your voice is heard and your growth matters.
Key Benefits:
- Urgent Hiring: Immediate start dates available for qualified candidates.
- 100% Remote: Work from anywhere in New York (or across the US).
- Competitive Compensation: $18.00 - $24.00/hour based on experience.
- Flexible Scheduling: Choose full-time or part-time shifts that fit your life.
Join a team that values excellence and is committed to delivering top-tier service to our clients.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on resolving issues and building rapport.
- Listen to customer concerns and provide accurate information regarding products, services, and account details.
- Document all interactions accurately in the CRM system to ensure seamless follow-up.
- Identify opportunities to upsell or cross-sell products to meet company revenue targets.
- Adhere to all call scripts, quality standards, and compliance regulations.
- Escalate complex issues to the supervisor or technical team promptly.
- Maintain a professional and positive attitude during high-pressure situations.
Qualifications
- High school diploma or GED equivalent is required.
- Must reside within the United States (NY residency preferred but not strictly required for remote roles).
- Reliable high-speed internet connection and a quiet, distraction-free home office space.
- Excellent verbal communication and active listening skills.
- Ability to work independently and manage time effectively in a remote setting.
- Proficiency with Windows or Mac operating systems.
- Previous customer service or call center experience is a plus but not mandatory.