Job Description
Join ConnectPro Solutions as a Remote Call Center Specialist and become part of our award-winning customer service team! We're seeking dedicated professionals to deliver exceptional support from the comfort of their Illinois homes. Enjoy competitive compensation, comprehensive benefits, and a flexible schedule while making a real impact.
Why Work With Us?
- Industry-leading training program
- Health, dental, and vision insurance
- Paid time off and holidays
- 401(k) with company match
- Remote equipment provided
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues
- Maintain detailed customer records in CRM systems
- Achieve performance metrics (call quality, resolution time)
- Collaborate with support teams for complex escalations
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient with Windows OS and typing (40+ WPM)
- Quiet home office with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Illinois residency required