Job Description
Join Philadelphia's Premier Remote Customer Experience Team!
Transform your career with NexaConnect Solutions – a leader in innovative customer support solutions. We're seeking dynamic professionals to deliver exceptional service from home while representing Fortune 500 brands. No commute, no cubicle – just flexible, impactful work in a collaborative virtual environment.
Why Choose Us?
- Industry-leading compensation with performance bonuses
- Comprehensive paid training and career advancement paths
- Health, dental, vision benefits for full-time roles
- Home office equipment stipend
- Flexible scheduling with evening/weekend options
Responsibilities
- Handle high-volume inbound/outbound calls for premier Philadelphia clients
- Resolve customer inquiries with empathy and efficiency (average 5-8 min/call)
- Document interactions using Salesforce CRM with 99% accuracy
- Meet/exceed KPIs: CSAT scores >90%, FCR >85%, AHT <300s
- Collaborate with virtual teams to optimize service protocols
- Participate in monthly skill-building workshops
- Uphold PCI compliance standards for payment processing
Qualifications
- 1+ years call center or customer service experience
- High school diploma; associates degree preferred
- Typing speed: 45+ WPM with 98% accuracy
- Quiet home office with wired internet connection
- Proficiency in CRM systems (Salesforce experience ideal)
- Exceptional problem-solving and de-escalation skills
- Authorization to work in United States
- Availability for evening/weekend shifts (2-3 days/week)