Job Description
Join our award-winning customer support team as a Remote Chat Support Agent! We're hiring immediately for full-time positions offering flexible work-from-home opportunities across Columbus, OH and North Carolina. Help customers resolve inquiries in real-time while building meaningful connections. No commute, no office politics—just impactful remote work with competitive pay and comprehensive benefits. Start your career with a company that invests in your growth!
Responsibilities
- Deliver exceptional customer support via live chat with fast response times and professional tone
- Resolve technical inquiries, billing questions, and product usage issues
- Document all interactions in CRM systems while maintaining data accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed KPIs for customer satisfaction (CSAT) and resolution rates
- Continuously update product knowledge through training modules
- Proactively identify process improvements to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience, including chat support
- Exceptional written communication with flawless grammar and spelling
- Ability to multitask across 3-5 concurrent chat conversations
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet and quiet home workspace
- Proficiency with Zendesk/Salesforce CRM platforms
- Available to work flexible shifts including evenings/weekends