Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional digital support from the comfort of your Jacksonville home. No commute, no office politics – just flexible, meaningful work helping clients solve problems in real-time. Enjoy competitive pay, comprehensive training, and career advancement opportunities in one of Florida's fastest-growing tech hubs.
Responsibilities
- Deliver prompt, professional chat-based support to resolve customer inquiries
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams to escalate complex issues
- Identify opportunities to improve customer experience workflows
- Adhere to SLAs while maintaining quality standards
- Participate in ongoing product training sessions
- Support multiple digital channels (chat, email, social)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Excellent written communication skills
- Strong problem-solving abilities
- Proficient with Windows/Mac operating systems
- Reliable high-speed internet connection
- Ability to multitask in fast-paced environments
- Passion for helping others succeed