Job Description
Join our award-winning customer experience team as a Remote Chat Support Specialist in Seattle! We're seeking tech-savvy communicators to provide exceptional digital support from home. Enjoy competitive pay, flexible scheduling, and comprehensive benefits while representing innovative brands in the Pacific Northwest. Perfect for detail-oriented individuals with a passion for problem-solving and customer delight.
Responsibilities
- Deliver real-time chat support via web and mobile platforms
- Resolve technical inquiries and troubleshoot software issues
- Maintain accurate documentation of customer interactions
- Collaborate with engineering teams to escalate complex bugs
- Meet/exceed quality and response time metrics
- Contribute to knowledge base improvements
Qualifications
- 1+ years customer support experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom/Salesforce
- Fluent written English with empathetic tone
- High-speed home internet & quiet workspace
- Available for rotational weekend shifts
- Seattle residency required (for timezone alignment)