Job Description
Join our award-winning team as a Remote Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional customer experiences through our digital chat platform. This 100% remote role offers immediate start dates for qualified candidates in Columbus, OH and North Carolina. Enjoy flexible scheduling, competitive pay, and comprehensive training while helping clients resolve inquiries in real-time. No prior experience required – we provide all necessary tools and certifications!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues, billing questions, and product support requests
- Maintain detailed case notes in CRM system for continuity
- Collaborate with tier-2 support for complex escalations
- Meet/exceed customer satisfaction and resolution targets
- Adhere to brand voice and service protocols
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with 98% accuracy
- Strong written communication skills with professional tone
- Ability to multitask across 3-5 chat windows simultaneously
- Reliable high-speed internet and quiet home office setup
- Proficiency with Microsoft Office and web-based tools
- Customer service experience (chat, email, or phone)