Job Description
Join Denver's fastest-growing tech company as a Remote Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional customer experiences from home. Enjoy flexible hours, competitive benefits, and a collaborative virtual team while solving real-world problems for our diverse client base. Perfect for tech-savvy individuals who thrive in fast-paced digital environments.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Maintain detailed records of interactions using CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Develop product knowledge through continuous training modules
- Monitor chat queues with average response time < 90 seconds
- Contribute to process improvement initiatives
- Support seasonal demand peaks during product launches
Qualifications
- Minimum 2 years customer support experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk/Intercom or similar platforms
- Strong written communication skills
- Experience with SaaS products preferred
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Available for evening/weekend shifts (flexible scheduling)