Job Description
Join SupportHub Solutions as a Remote Chat Support Specialist and become the frontline hero for our clients! We're urgently hiring talented individuals in Fort Worth, TX and Illinois to deliver exceptional customer service through live chat platforms. This fully remote position offers the flexibility to work from home while making a real impact in our clients' success. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. If you're passionate about problem-solving and thrive in fast-paced digital interactions, apply today!
Responsibilities
- Provide real-time customer support via live chat for product inquiries, technical issues, and order assistance
- Document interactions accurately in CRM systems while maintaining detailed case notes
- Collaborate with technical teams to resolve complex escalations and ensure seamless customer experiences
- Adhere to service level agreements (SLAs) with average response time under 45 seconds
- Continuously update product knowledge through weekly training modules
- Identify opportunities to upsell relevant products and services during customer interactions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience, preferably in chat-based support
- Exceptional written communication skills with professional tone and grammar
- Ability to multitask across 3-5 concurrent chat sessions
- Proficiency with CRM software (Zendesk, Salesforce, or similar)
- Reliable high-speed internet connection and quiet home office space
- Must reside in Fort Worth, TX or Illinois for timezone alignment