Job Description
Join Fort Worth Connect's award-winning customer support team as a Remote Chat Support Specialist! We're seeking empathetic communicators to deliver exceptional service from the comfort of your Fort Worth home. Enjoy competitive pay, flexible scheduling, and comprehensive training while building meaningful connections with our local community. Your expertise will directly impact customer satisfaction and drive our mission to redefine digital support experiences.
Responsibilities
- Resolve customer inquiries via live chat with accuracy and professionalism
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex issues
- Proactively identify opportunities to enhance customer experiences
- Adhere to SLA standards and quality assurance metrics
- Maintain product knowledge through continuous learning
- Support multiple product lines during peak hours
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Typing speed of 45+ WPM with 95% accuracy
- Proficiency in CRM software and multitasking tools
- Exceptional written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet home office setup
- Must reside within 50 miles of Fort Worth, TX