Job Description
Join our award-winning customer support team as a Remote Chat Support Specialist and deliver exceptional digital experiences from home. We're seeking empathetic communicators to resolve customer inquiries via live chat while maintaining our industry-leading satisfaction standards. Enjoy flexible scheduling, competitive compensation, and comprehensive training – all from your home office in Jacksonville or Georgia.
Why Work With Us?
• Industry-leading benefits package including medical/dental/vision
• Performance-based quarterly bonuses
• Career advancement opportunities
• Fully remote work environment with provided equipment
Responsibilities
- Provide real-time customer support through live chat channels
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with escalation teams for complex resolution
- Meet/exceed performance metrics for response time and CSAT
- Proactively identify process improvement opportunities
- Participate in ongoing product and soft-skills training
Qualifications
- Minimum 1 year customer service experience
- Proven chat-based support proficiency
- Exceptional written communication skills
- Ability to multitask in fast-paced digital environments
- High-speed home internet connection (20+ Mbps)
- Quiet, dedicated home office space
- Availability to work weekends/holidays as needed
- Type 45+ WPM with 98% accuracy