Job Description
Join Phoenix Connect Solutions as a Remote Chat Support Specialist and become the digital face of our thriving tech community! We're seeking passionate individuals to provide exceptional customer service through live chat channels while working fully from your Phoenix home office. Enjoy competitive pay, comprehensive benefits, and the flexibility of remote work while supporting local businesses and residents with their technical inquiries. No commute, no dress code – just pure customer excellence from your dedicated home workspace.
Responsibilities
- Deliver real-time chat support for technical and account inquiries
- Maintain accurate customer records in CRM systems
- Collaborate with Tier 2 support for complex issue escalation
- Meet/exceed quality metrics (CSAT, response time)
- Identify upsell opportunities for service enhancements
- Participate in weekly team training and feedback sessions
Qualifications
- 1+ years customer service experience
- 60+ WPM typing accuracy with strong grammar
- Proficient in Zendesk/Intercom chat platforms
- High-speed internet and quiet home office setup
- Ability to multitask across 3-4 chat windows
- Phoenix residency required (local timezone compliance)
- Basic troubleshooting for software/hardware issues