Job Description
Join Phoenix's premier customer experience team as a Remote Chat Support Specialist! We're seeking tech-savvy locals to provide exceptional digital support from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while representing Arizona's finest businesses. Perfect for career changers and customer service pros seeking remote growth opportunities.
What We Offer:
• 100% remote work with Phoenix-based team culture
• Medical/dental/vision insurance + 401(k) matching
• Monthly performance bonuses & career advancement paths
• Equipment stipend for home office setup
Responsibilities
- Deliver real-time chat support for diverse client portfolios using Zendesk and Intercom platforms
- Resolve technical inquiries, billing issues, and product troubleshooting within SLA targets
- Maintain detailed documentation in CRM systems and contribute to knowledge base improvements
- Collaborate with Tier 2 support teams for complex escalations while maintaining ownership
- Proactively identify process optimization opportunities to enhance customer satisfaction metrics
- Participate in weekly training sessions to stay updated on product updates and support protocols
Qualifications
- Minimum 1 year customer support experience (chat/email preferred)
- Proficiency with CRM software (Salesforce, Zendesk) and ticketing systems
- Exceptional written communication skills with 65+ WPM typing accuracy
- High-speed internet connection (minimum 50 Mbps) and quiet home office space
- Arizona residency required for local business compliance
- Ability to work evening/weekend shifts based on client coverage needs
- Basic troubleshooting skills for common tech issues (browsers, connectivity)