Job Description
Join our award-winning remote support team as a Chat Support Specialist dedicated to serving Phoenix-area clients! Work from anywhere in Arizona while providing exceptional digital customer service. We offer comprehensive training, flexible scheduling, and career advancement opportunities in a tech-forward environment.
Why Join Us?
- 100% remote work with Phoenix-based client focus
- Competitive salary + performance bonuses
- Health, dental, and vision benefits
- 401(k) with company matching
- Monthly stipend for home office setup
Responsibilities
- Resolve customer inquiries via live chat with average 30-second response time
- Document interactions using Zendesk and Salesforce CRM systems
- Collaborate with Phoenix-based account teams on complex issues
- Participate in weekly training on local service trends
- Maintain 95% customer satisfaction score metrics
- Identify upsell opportunities for Phoenix-area services
- Contribute to knowledge base improvements
Qualifications
- Minimum 1 year customer service experience
- 60+ WPM typing accuracy with strong grammar skills
- Proficiency in CRM platforms (Zendesk/Salesforce preferred)
- High-speed internet connection with quiet home office
- Residency in Phoenix metro area (required)
- Ability to work evening/weekend shifts
- Spanish fluency highly valued
- Experience with chatbot triage systems