Job Description
Join our dynamic team as a Remote Chat Support Specialist in San Jose! We're urgently seeking tech-savvy professionals to deliver exceptional customer experiences through real-time chat. Work fully from home while supporting cutting-edge tech solutions for global clients. Enjoy competitive pay, comprehensive training, and a flexible schedule in a fast-paced startup environment.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Troubleshoot technical issues for software/hardware products
- Document cases and maintain detailed knowledge base entries
- Collaborate with Tier 2 support for complex escalations
- Meet daily response time and resolution targets
- Identify trends to improve customer experience
- Participate in ongoing product training sessions
Qualifications
- 1+ years in customer support or tech assistance
- Proficient in CRM systems (Zendesk, Salesforce)
- Excellent written communication skills
- Ability to multitask in fast-paced chat environments
- Strong problem-solving abilities
- High-speed home internet connection required
- Must be authorized to work in the US
- San Jose residency preferred for local support needs