Job Description
Join Our Remote Team: Chat Support Specialist (Fort Worth Focus)
Are you a customer service champion with lightning-fast typing skills? TechSolutions Pro is urgently hiring Remote Chat Support Specialists to serve our Fort Worth, TX-based clients and Illinois communities. Work from anywhere in the US while delivering exceptional digital support experiences.
Why You'll Love This Role:
- Competitive hourly pay ($18-$25) + performance bonuses
- 100% remote work with flexible scheduling
- Comprehensive benefits package (health/dental/vision after 60 days)
- Career advancement opportunities in tech support
- Equipment stipend for home office setup
Responsibilities
- Provide real-time chat support for Fort Worth and Illinois-based clients
- Resolve technical issues, billing inquiries, and product questions
- Maintain detailed CRM records of customer interactions
- Collaborate with cross-functional teams for complex issue resolution
- Adhere to SLAs with 95%+ customer satisfaction targets
- Continuously update product knowledge through training modules
- Monitor chat queues during peak business hours
Qualifications
- 2+ years customer service experience (chat/email/phone)
- Minimum 70 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Salesforce, or similar CRM platforms
- Strong troubleshooting skills for software/hardware issues
- Ability to multitask 5-7 concurrent chat conversations
- Reliable high-speed internet (20+ Mbps) and quiet workspace
- Flexible availability to cover evening/weekend shifts
- High school diploma; associate degree preferred