Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional experiences to clients across Atlanta, GA, and Illinois. This immediate-start opportunity offers the flexibility of remote work while supporting a growing tech company with a culture of excellence. You'll be the voice of our brand, transforming customer interactions into loyalty through empathetic problem-solving.
What We Offer:
- Comprehensive benefits package including health insurance and 401(k)
- Home office stipend and equipment allowance
- Clear career advancement paths
- Flexible scheduling options
- Virtual team-building activities
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction rating
- Resolve technical issues, billing concerns, and product inquiries using CRM systems
- Document all interactions in Salesforce with detailed resolution notes
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify upsell opportunities based on customer needs
- Maintain 25+ calls per day with average handle time under 8 minutes
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 2 years customer service experience in remote or hybrid setting
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional written/verbal communication skills in English
- Ability to multitask while maintaining empathy and professionalism
- High-speed internet connection and quiet home office environment
- Associate degree or equivalent experience in customer-centric field
- Available for evening/weekend shifts based on business needs