Job Description
Join Apex Support Solutions as a Remote Customer Service Representative and experience the freedom of daily pay! We're seeking motivated professionals in Fort Worth, TX and New York to deliver exceptional support from home. Enjoy competitive compensation, flexible schedules, and the opportunity to make an immediate impact.
What We Offer:
- Daily pay option via PayActiv® - access your earnings faster
- 100% remote work with comprehensive equipment provided
- Health/dental/vision benefits and 401(k) matching
- Clear career advancement pathways
- Ongoing paid training and certifications
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Process orders, returns, and payment adjustments accurately
- Update CRM records and maintain detailed transaction logs
- Collaborate with technical teams to resolve complex issues
- Meet/exceed KPIs: average handle time, first contact resolution
- Participate in weekly performance reviews and coaching
- Adhere to compliance protocols (PCI, HIPAA where applicable)
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience in remote environment
- Proficient in Zendesk/Salesforce and MS Office Suite
- Exceptional communication skills and conflict resolution abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including weekends
- Must reside in Fort Worth, TX or New York metro area