Job Description
Join FlexCare Connect as a Remote Customer Service Representative and enjoy the freedom of working from home while earning daily pay! We're seeking empathetic professionals to deliver exceptional support to our clients in Fresno, CA and Florida. This full-time role offers competitive hourly rates with daily payment options, eliminating traditional payroll wait times. As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to a positive brand experience—all from the comfort of your home office.
Why FlexCare Connect?
- Daily pay options (no more waiting for bi-weekly checks!)
- Comprehensive training and ongoing support
- Flexible remote work schedule
- Health benefits and retirement plans available
- Advancement opportunities to team lead positions
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product inquiries, billing issues, and service complaints using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with support teams to resolve complex customer escalations
- Meet/exceed performance metrics including CSAT, AHT, and first-contact resolution
- Participate in daily huddles and continuous improvement initiatives
- Adhere to compliance standards for data privacy and security protocols
Qualifications
- 1+ years of customer service experience (call center or remote preferred)
- High school diploma or equivalent; college degree a plus
- Proficient in CRM systems (Salesforce experience highly valued)
- Strong typing skills (45+ WPM) and multitasking ability
- Quiet, dedicated home office space with reliable high-speed internet
- Excellent communication skills in both written and verbal English
- Ability to work independently with minimal supervision
- Flexible availability to cover evening/weekend shifts as needed