Job Description
Join our award-winning team as a Remote Customer Service Representative with same-day pay! We're seeking empathetic professionals to deliver exceptional support from home in Fort Worth or New York. Enjoy flexible hours, uncapped earning potential, and comprehensive benefits including health insurance and retirement plans. No commute, no office politics—just meaningful impact and financial freedom.
Our ideal candidates thrive in fast-paced environments and are passionate about turning customer challenges into opportunities. With daily pay and a robust training program, you'll hit the ground running while building a rewarding career in customer experience.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues with first-contact resolution
- Document interactions in CRM system with 100% accuracy
- Meet/exceed KPIs: 30+ calls/day, 90% CSAT score, <30s hold times
- Collaborate with team leads using Slack for real-time issue escalation
- Proactively upsell premium services during customer interactions
- Participate in weekly performance reviews and skill development
Qualifications
- 2+ years B2B customer service experience in remote/hybrid settings
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Type 50+ WPM with exceptional written/verbal communication skills
- Valid US work authorization and quiet home office setup
- Ability to work flexible shifts including weekends/holidays
- Associate degree or equivalent professional certification preferred
- Experience in SaaS, telecom, or fintech industries highly valued
- Spanish bilingual fluency required for NY-based candidates