Job Description
Join our award-winning customer service team as a Remote Customer Service Representative based in Denver, CO! We're seeking passionate individuals to provide exceptional support to our local clients while enjoying the flexibility of remote work. This full-time role offers immediate start and career growth opportunities in a dynamic environment.
As a cornerstone of our client satisfaction strategy, you'll resolve inquiries efficiently while building lasting relationships. We provide comprehensive training, competitive compensation, and a supportive virtual team culture. If you're detail-oriented, empathetic, and thrive in remote settings, apply today to start your career journey with us!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats for Denver-area clients
- Resolve billing inquiries, technical issues, and service disruptions
- Maintain accurate customer records in CRM systems
- Collaborate with technical support teams for complex escalations
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in weekly virtual team meetings and training sessions
- Proactively identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- High-speed home internet and quiet workspace
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced virtual environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Colorado residency required for local client coverage