Job Description
Launch your customer service career with Nexus Support Solutions! We're seeking enthusiastic Entry Level Remote Customer Service Representatives to deliver exceptional support to clients across Washington DC and Texas. Enjoy the flexibility of working from home while making a real impact in a dynamic, growth-oriented environment.
What We Offer:
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company matching
- Performance-based bonuses
- Clear career advancement path
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions and update CRM systems accurately
- Collaborate with team members to ensure seamless service delivery
- Meet/exceed customer satisfaction and response time metrics
- Participate in ongoing product knowledge training
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with Microsoft Office and CRM platforms
- Strong problem-solving abilities and empathy
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Ability to work flexible shifts including evenings/weekends