Job Description
Join Fresno Connect Solutions as a Remote Customer Service Representative and become the friendly voice of our local community! We're seeking dedicated professionals to deliver exceptional support from the comfort of their homes. This full-time role offers competitive pay, flexible scheduling, and the opportunity to make a real difference in Central Valley residents' lives. Enjoy a supportive virtual environment with comprehensive training and career growth opportunities.
Responsibilities
- Handle inbound/outbound calls and digital inquiries from Fresno-area customers
- Resolve billing, technical, and service issues with empathy and efficiency
- Update CRM systems with accurate customer interaction details
- Collaborate with local support teams to resolve complex cases
- Maintain service quality metrics and customer satisfaction targets
- Participate in weekly virtual team meetings and training sessions
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent required
- Strong verbal/written communication skills
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Bilingual (English/Spanish) preferred