Job Description
Join our award-winning customer service team with immediate openings! ConnectCare Solutions is seeking passionate Remote Customer Service Representatives to deliver exceptional support from home. Perfect for Nashville and Pennsylvania residents seeking flexible, high-impact roles with rapid onboarding.
What We Offer:
- Comprehensive paid training starting immediately
- Full benefits package (health/dental/vision)
- Equipment stipend for home office setup
- Clear career advancement paths
- Collaborative virtual team environment
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions in CRM system with 100% accuracy
- Meet/exceed quality metrics for customer satisfaction (CSAT >90%)
- Collaborate with technical teams for complex issue escalation
- Participate in weekly performance reviews and coaching sessions
- Proactively identify process improvement opportunities
Qualifications
- Minimum 1 year customer service experience
- High school diploma or equivalent (college preferred)
- Type 35+ WPM with strong computer literacy
- Exceptional verbal/written communication skills
- Reliable high-speed internet and quiet workspace
- Ability to work independently with minimal supervision
- Flexible availability including evenings/weekends
- Experience with Zendesk or Salesforce preferred