Job Description
Join Memphis Tech Solutions' award-winning customer service team! We're hosting an exclusive virtual hiring event for remote Customer Service Representatives to support our growing client base in the Memphis metro area. Enjoy flexible remote work while delivering exceptional support experiences that drive customer loyalty and satisfaction.
Why Memphis Tech Solutions? Competitive compensation, comprehensive benefits package, career advancement opportunities, and a supportive remote-first culture. Our team members enjoy work-life balance with no commute and flexible scheduling options.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat for diverse client portfolios
- Resolve complex inquiries with empathy and efficiency while meeting SLA targets
- Utilize CRM systems to document interactions and track resolution progress
- Collaborate with technical teams to troubleshoot escalated issues
- Contribute to process improvement initiatives through customer feedback analysis
- Maintain product knowledge through continuous training modules
- Support customer retention programs through proactive outreach
Qualifications
- Minimum 2 years customer service experience in remote or hybrid environment
- Proven ability to resolve technical and non-technical customer inquiries
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Exceptional verbal/written communication skills with neutral accent
- Strong problem-solving abilities with attention to detail
- High-speed internet connection and dedicated home office space
- Ability to work flexible hours including evenings/weekends as needed
- Experience with multi-channel support platforms