Job Description
Join our award-winning remote team as a Customer Service Representative and become the voice of Minneapolis! We're seeking tech-savvy professionals to deliver exceptional support from home while serving our vibrant local community. This full-time remote role offers competitive pay, comprehensive benefits, and flexible scheduling – all while making meaningful connections with Minnesotans.
As a key member of our customer experience team, you'll resolve inquiries with empathy and efficiency using our state-of-the-art CRM platform. We provide paid training, career advancement paths, and a supportive virtual environment where your contributions directly impact our mission: making local services accessible to everyone. Ready to thrive in a remote role that values your expertise and community spirit?
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve service issues for Minneapolis-based clients using proprietary CRM systems
- Process transactions and orders while maintaining accurate documentation
- Collaborate with local partners to resolve complex service requests
- Identify process improvement opportunities and implement solutions
- Adhere to HIPAA/FERPA compliance protocols for sensitive data
- Participate in bi-weekly virtual team meetings and training sessions
Qualifications
- Minimum 2 years customer service experience with remote work background
- Proficiency in CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional verbal/written communication skills with Midwestern dialect awareness
- High-speed home internet (minimum 25 Mbps) and quiet dedicated workspace
- Ability to work flexible hours including evenings/weekends (6am-8pm CST)
- Minnesota residency required for local service compliance
- Associates degree or equivalent professional certification preferred