Job Description
Join our award-winning customer support team as an Entry-Level Remote Customer Service Representative! We're seeking passionate individuals in Oklahoma City and Texas to deliver exceptional experiences from the comfort of your home. No prior experience required – we provide comprehensive training to launch your career in customer service. Enjoy flexible scheduling, competitive benefits, and the opportunity to grow with a company that values your development.
As a remote team member, you'll be the voice of our brand, resolving inquiries with empathy and efficiency. Our inclusive culture fosters collaboration and recognizes your contributions through performance bonuses and advancement opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and technical support issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Provide feedback to improve customer experience
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer literacy and typing skills (30+ WPM)
- Strong verbal/written communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet and quiet workspace
- Customer-focused mindset with problem-solving aptitude
- Available to work flexible shifts including weekends
- Must reside in Oklahoma or Texas