Job Description
Join our award-winning customer service team and launch your career in a dynamic remote role! Global Solutions Inc. is seeking passionate individuals in Oklahoma City and Texas to provide exceptional support to our diverse client base. Enjoy the flexibility of working from home while receiving comprehensive training and career advancement opportunities. We offer competitive pay, health benefits, and a supportive virtual environment where your contributions are valued.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, product questions, and service concerns efficiently
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with technical teams to resolve complex customer escalations
- Meet monthly performance metrics for call quality and resolution time
- Participate in ongoing product training and team meetings
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Strong verbal/written communication skills in English
- Proficient with Microsoft Office and CRM software
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible hours including evenings/weekends
- Positive attitude and problem-solving mindset