Job Description
Join our award-winning remote team as a Customer Service Representative! We're hosting an exclusive hiring event for passionate professionals in Tampa, FL and Georgia to deliver exceptional client experiences from home. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while making a real impact.
Why You'll Love Working With Us:
- Industry-leading training and career advancement opportunities
- Modern remote work infrastructure with stipend for home office setup
- Health, dental, vision insurance + 401(k) matching
- Quarterly performance bonuses and recognition programs
- Collaborative virtual team culture with monthly online events
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction scores
- Resolve billing, technical, and product issues using CRM tools and knowledge base
- Process orders, returns, and account modifications with 99% accuracy
- Identify upsell opportunities through consultative problem-solving
- Document all interactions in Salesforce and maintain detailed case notes
- Collaborate with technical support and billing departments for complex resolutions
- Participate in weekly coaching sessions to enhance service quality
Qualifications
- Minimum 2 years customer service experience in B2B or B2C environments
- Proven ability to handle 50+ daily interactions with empathy and efficiency
- Proficiency with CRM platforms (Salesforce preferred) and MS Office Suite
- Exceptional communication skills with clear phone and written English
- High-speed home internet (20+ Mbps) and quiet dedicated workspace
- Ability to work flexible shifts including evenings/weekends as needed
- Associates degree or equivalent technical certification preferred