Job Description
Join our award-winning customer team and make a real impact from home! ConnectCare Solutions is urgently seeking passionate Remote Customer Service Representatives to deliver exceptional experiences for our Fortune 500 clients. Enjoy a flexible schedule, comprehensive benefits, and career growth opportunities while supporting customers across Denver, CO, and Pennsylvania. No commute, no office politics – just meaningful work with a purpose-driven company.
What We Offer:
• Competitive hourly pay ($18-$24)
• Full benefits package (health/dental/vision)
• Equipment stipend for home office setup
• Paid training and certifications
• Monthly performance bonuses
• Flexible 4-day work week option
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails with empathy and professionalism
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Document interactions accurately in Salesforce CRM system
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with technical teams for complex issue escalation
- Participate in weekly coaching sessions and skill development
- Identify process improvement opportunities and provide feedback
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficient with CRM software (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed internet and quiet home workspace required
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Passion for helping customers and representing brand values
- Must be located in Denver, CO or Pennsylvania