Job Description
Join Global Solutions Inc. as a Remote Customer Service Representative and deliver exceptional support to clients across New York and Florida. We're seeking motivated professionals to provide outstanding weekend service while enjoying the flexibility of working from home. This role offers competitive compensation, comprehensive training, and a supportive virtual environment where your impact directly shapes our client relationships.
Why Join Us?
- Work exclusively on weekends with predictable schedules
- 100% remote position with no commute
- Health, dental, and vision benefits
- Career advancement opportunities
- Quarterly performance bonuses
Responsibilities
- Handle inbound/outbound calls, emails, and live chats for NY/FL clients
- Resolve inquiries regarding products, services, and billing with empathy
- Document interactions accurately in CRM systems (Salesforce)
- Meet/exceed weekly performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads to improve service processes
- Participate in bi-weekly virtual training sessions
- Maintain strict confidentiality of client data
Qualifications
- 1+ years customer service experience (remote preferred)
- High school diploma or equivalent (college degree a plus)
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM software (Salesforce, Zendesk)
- Strong problem-solving and conflict resolution skills
- Reliable high-speed internet and quiet workspace
- Flexible availability for weekend shifts (Sat/Sun 8am-8pm)
- Fluency in English (Spanish bilingualism a bonus)