Job Description
Join our award-winning remote team as a Weekend Customer Service Representative! ConnectCare Solutions is seeking empathetic professionals to deliver exceptional support to clients across Virginia and Sacramento, CA. Enjoy the flexibility of working from home while making a tangible impact in our customers' experiences. We provide comprehensive training, state-of-the-art equipment, and a supportive culture focused on your growth. This weekend shift role offers competitive pay, benefits eligibility, and opportunities for advancement.
What We Offer:
• Fully remote work environment
• Paid training and certifications
• Health, dental, and vision insurance
• 401(k) with company match
• Weekly pay and paid time off
Responsibilities
- Handle inbound/outbound calls and digital inquiries from customers across Sacramento, CA and Virginia
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Participate in weekend shift rotations (Saturday/Sunday 8AM-8PM PT)
- Identify opportunities to improve customer experience processes
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in remote or contact center environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution techniques
- Reliable high-speed internet and quiet home office setup
- Ability to work independently while collaborating with remote teams
- Flexibility to work weekends and holidays as required