Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and transform how businesses interact with their clients! We're seeking dedicated professionals to deliver exceptional support from home during weekend shifts. This role offers competitive pay, comprehensive benefits, and career growth opportunities while making a real impact on customer satisfaction.
Why You'll Love Working With Us:
- Industry-leading training and certification programs
- Flexible weekend schedule (Sat/Sun 8am-8pm EST)
- Full benefits package including health/dental/vision
- Performance-based quarterly bonuses
- Virtual team-building activities and recognition programs
Responsibilities
- Handle high-volume inbound/outbound customer calls via VoIP system
- Resolve billing inquiries, technical issues, and service disruptions
- Document interactions using Salesforce CRM with 99% accuracy
- Meet/exceed SLA targets for call resolution (avg. 8 min/call)
- Collaborate with technical teams to resolve complex escalations
- Proactively identify cross-sell opportunities for premium services
- Maintain 95%+ customer satisfaction score via post-call surveys
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Typing speed 50+ WPM with 98% accuracy
- Quiet home office with wired internet connection
- Ability to work independently during weekend shifts
- Strong problem-solving skills for technical troubleshooting
- Experience with VoIP systems and remote work tools