Job Description
Join our dynamic team as a Remote Customer Service Representative in Charlotte, NC! We're seeking passionate individuals to deliver exceptional customer experiences from home. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and career growth potential. As a key member of our support team, you'll resolve inquiries, build customer loyalty, and contribute to our mission of excellence—all while enjoying the flexibility of remote work.
Why Choose Apex Solutions Group?
• Industry-leading training program
• Health, dental, and vision insurance
• 401(k) with company match
• Monthly performance bonuses
• Flexible schedule options
Responsibilities
- Resolve customer inquiries via phone, email, and chat within 15-minute response time
- Process orders, returns, and service requests using Salesforce CRM
- Identify and escalate complex issues to senior support specialists
- Maintain detailed customer interaction records in CRM system
- Collaborate with cross-functional teams to resolve systemic issues
- Meet/exceed monthly KPIs: CSAT scores >95%, first-contact resolution >80%
- Participate in weekly team training sessions and process improvement initiatives
Qualifications
- Minimum 2 years customer service experience (remote preferred)
- Proficiency in CRM software (Salesforce, Zendesk, or similar)
- Type 45+ WPM with 98% accuracy in live chat environments
- High-speed home internet connection (minimum 50 Mbps)
- Quiet, dedicated home office space with ergonomic setup
- Ability to work flexible shifts including evenings/weekends
- Valid US work authorization and NC residency