Job Description
Join ConnectCare Solutions as a Remote Customer Service Representative and become a vital part of our award-winning team! We're seeking empathetic professionals to deliver exceptional support to our clients across Ohio and Pennsylvania. Enjoy the flexibility of working from home with guaranteed weekly pay, comprehensive benefits, and ongoing growth opportunities. Your role will be crucial in building lasting customer relationships while making a real impact in your community.
Why Join Us?
• Weekly direct deposit pay
• Full benefits package (medical/dental/vision)
• Paid training and career advancement
• Home office equipment stipend
• Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with internal teams to resolve complex escalations
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities to enhance customer experience
- Participate in weekly team training and feedback sessions
Qualifications
- High school diploma or equivalent required (college preferred)
- 1+ years customer service experience
- Proficient with Microsoft Office and CRM platforms
- Strong typing skills (40+ WPM)
- Excellent verbal/written communication skills
- Quiet, dedicated home office space with reliable internet
- Ability to work independently with minimal supervision
- Must reside in Ohio or Pennsylvania