Job Description
Join our award-winning customer service team as a Remote Customer Service Representative! We're seeking dedicated professionals to deliver exceptional support from the comfort of your home office. Enjoy comprehensive paid training, competitive benefits, and career growth opportunities. Perfect for individuals seeking flexible remote work with a reputable New York-based company serving Baltimore clients.
What We Offer:
- Full-time remote position with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Monthly performance bonuses
- Home office equipment stipend
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM system
- Meet/exceed quality and productivity targets
- Collaborate with team members using virtual tools
- Identify opportunities to improve customer experience
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficient with Microsoft Office and CRM software
- Excellent communication and problem-solving abilities
- Quiet home office environment with reliable internet
- Ability to work independently and manage time effectively
- Positive attitude and patience with diverse customer needs