Job Description
Join our award-winning customer experience team as a Remote Customer Service Representative and become the voice of our brand! We're seeking empathetic, tech-savvy professionals to deliver exceptional support to our diverse client base from the comfort of your home office. Enjoy flexible scheduling, comprehensive benefits, and career advancement opportunities in a dynamic, inclusive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve complex billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to troubleshoot escalated issues
- Meet/exceed daily KPIs including handle time and first-contact resolution
- Contribute to process improvement initiatives
Qualifications
- 2+ years customer service experience in remote/hybrid environment
- Proficiency with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed home internet and quiet workspace
- Ability to work flexible shifts including evenings/weekends
- Professional certification (e.g., CPCE) preferred