Job Description
Join our award-winning customer support team as a Remote Customer Service Representative for NC Connect Solutions! We're seeking passionate individuals to deliver exceptional service to North Carolina residents from the comfort of their homes. As a vital member of our community-focused team, you'll resolve inquiries, build relationships, and contribute to our mission of making local services accessible to all. Enjoy competitive pay, comprehensive benefits, and a flexible remote work environment while supporting your neighbors across the Tar Heel State.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, service, and technical issues for North Carolina-based clients
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with local partners and specialists to resolve complex customer concerns
- Meet performance metrics for resolution time, customer satisfaction, and first-contact resolution
- Participate in ongoing training to master North Carolina-specific service offerings
- Identify process improvements and share feedback with the support leadership team
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience in a remote or contact center environment
- Strong proficiency in CRM software (Salesforce, Zendesk) and Microsoft Office Suite
- Excellent verbal/written communication skills with clear articulation
- Ability to multitask in a fast-paced digital workspace
- Reliable high-speed internet and quiet home office setup
- Must reside in North Carolina to support local service requirements
- Flexibility to work evenings/weekends based on business needs