Job Description
Join Coastal Connect Solutions as a Remote Customer Service Representative and become the heart of our Virginia Beach community! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a supportive virtual team environment while serving local businesses and residents. No commute, no office politics—just rewarding work that makes a difference in the Virginia Beach area.
Responsibilities
- Handle inbound/outbound calls for Virginia Beach-based clients with empathy and professionalism
- Resolve customer inquiries regarding billing, services, and account management
- Document interactions accurately in CRM systems with attention to detail
- Meet/exceed performance metrics including call quality and resolution rates
- Collaborate with local support teams to ensure seamless service delivery
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Quiet, dedicated home office with reliable high-speed internet
- Excellent communication skills with clear Virginia Beach regional accent
- Ability to work independently while maintaining team cohesion
- Must be authorized to work in the United States