Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support from the comfort of your home! Apex Support Solutions is seeking empathetic professionals to serve our Minneapolis-based clients while working fully remotely. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a dynamic environment. Perfect for candidates in Minneapolis, MN or Ohio seeking flexible, impactful work.
What We Offer:
- Full remote work with home office stipend
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Ongoing training and career development
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve product/service issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain case logs
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities and promote company offerings ethically
- Participate in weekly team meetings and training sessions
Qualifications
- 1+ years customer service experience in remote or hybrid setting
- Proficient with CRM platforms (Salesforce preferred)
- Exceptional verbal/written communication skills
- High-speed internet and quiet home office space
- Ability to work flexible hours including weekends
- Strong problem-solving and conflict resolution abilities
- Experience with multi-channel support (phone, chat, email)
- High school diploma or equivalent required