Job Description
Join our award-winning team as a Remote Customer Service Representative and deliver exceptional support to clients across Denver and Pennsylvania. We're urgently hiring motivated individuals to work from home while making a real impact. Enjoy competitive pay, comprehensive benefits, and a flexible schedule in a 100% remote environment. No commute, no office politics—just meaningful work and career growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM tools and established protocols
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT scores and resolution times
- Participate in ongoing training to master product knowledge and service techniques
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid settings
- Exceptional verbal/written communication and problem-solving skills
- Proficient with CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office environment
- Ability to work independently while collaborating with cross-functional teams
- Available for evening/weekend shifts as needed