Job Description
Join ClientFirst Solutions as a Remote Customer Service Representative and become the heart of our customer experience! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact. Our San Antonio-based team values authenticity, empathy, and problem-solving excellence.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Maintain detailed records in CRM systems and document interactions accurately
- Collaborate with cross-functional teams to resolve complex issues
- Meet or exceed performance metrics for customer satisfaction and resolution rates
- Continuously expand product knowledge to provide expert guidance
- Proactively identify opportunities to improve customer experiences
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Type 40+ WPM with strong attention to detail
- Reliable high-speed internet and quiet home workspace
- Ability to work flexible hours including evenings/weekends