Job Description
Join Denver Tech Solutions as a Remote Customer Service Representative and become the voice of our award-winning brand! We're seeking empathetic communicators to deliver exceptional support to our growing client base. Enjoy the flexibility of working from home while making a tangible impact in our dynamic, inclusive environment. With competitive compensation, comprehensive benefits, and opportunities for career advancement, this is your chance to thrive in a role that values your expertise and growth.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and efficiency
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex technical issues
- Identify upsell opportunities to enhance customer satisfaction and revenue
- Meet or exceed monthly performance metrics including CSAT and resolution times
- Participate in continuous training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years of customer service experience in remote or hybrid settings
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and MS Office Suite
- Exceptional verbal/written communication and active listening skills
- Ability to work independently with minimal supervision in a home office environment
- Proven problem-solving abilities with a solutions-oriented mindset
- Available to work flexible shifts including evenings and weekends as needed